プライバシーポリシー

Personal Information We Collect

The Hotel collects personal information to the extent necessary for accommodation reservations, your stay, and the provision of various services, including:

• Name, address, telephone number, and email address
• Passport information for non-Japanese guests (passport number, nationality, port of entry, date of entry)
• Credit card information and transaction records
• Reservation details, stay history, services used, and special requests
• Information necessary for service provision, including food allergies and religious dietary restrictions
• Footage from security cameras within the Hotel premises

Methods of Collection

The Hotel collects personal information through the following methods:

1. Directly from the guest (via official website, telephone, email, or registration at the front desk)
2. Through booking sites (OTAs) and other business partners
3. Through hotel alliance partners such as Small Luxury Hotels of the World (SLH)
4. Through security cameras and similar devices on the Hotel premises

Purpose of Use

Personal information collected will be used for the following purposes:

1. Management and confirmation of accommodation reservations
2. Communication regarding your stay and provision of various services
3. Reservation and arrangement of ancillary services such as restaurants and activities
4. Billing and payment processing
5. Compliance with the Inns and Hotels Act and other applicable laws
6. Personalisation and enhancement of services tailored to each guest
7. Information regarding the Hotel and related services (only with your consent)
8. Responding to inquiries and requests from guests
9. Statistical analysis for service improvement (conducted in a non-identifiable form)
10. Safety management within the premises and prevention of accidents and theft

Disclosure to Third Parties and Outsourcing

1. The Hotel shall not disclose personal information to third parties without the guest's consent, except as required by law.
2. The Hotel may entrust personal information to outsourcing partners bound by confidentiality obligations to the extent necessary for business operations. Principal partners include:

Provision to Third Parties Located Overseas

The Hotel may provide personal information to entities located in foreign countries to the extent necessary for business operations. Principal recipients and their countries of location are as follows:

Information regarding personal information protection systems in these jurisdictions is available upon request.

Joint Use

The Hotel may jointly use guests' personal information with its operating company and affiliated companies (collectively referred to as "the HERM Group").

Retention Period

Personal information collected will be retained for the period necessary to achieve the purpose of use, or for the period prescribed by applicable laws, after which it will be securely deleted.

Security Measures

The Hotel implements the following security measures to prevent the leakage, loss, or damage of guests' personal information:

1. Encryption of communications via SSL
2. Restriction of access privileges and establishment of internal regulations
3. Personal information protection training for staff
4. Appropriate supervision of outsourcing partners
5. Credit card numbers are not stored by the Hotel and are managed by PCI DSS-compliant payment processors

Use of Cookies

The Hotel's official website may use cookies and analytics tools such as Google Analytics for service improvement and usage analysis. Cookies may be disabled through your browser settings.

Your Rights

Guests have the right to request disclosure, correction, addition, deletion, suspension of use, and suspension of provision to third parties regarding their personal information. Upon verification of identity, the Hotel will respond within a reasonable period. The contact point is set forth in Article XII.

Personal Information Protection Manager

The manager responsible for personal information protection at the Hotel is the General Manager of SOWAKA.

Contact Information

For inquiries regarding the handling of personal information, or to make requests for disclosure, correction, or suspension of use, please contact:

Amendments to This Policy

This Policy may be amended in response to revisions of laws or changes in business operations. Amended provisions shall take effect from the time they are posted on this page.