F
A
Q

Q1

What are the check-in and checkout times?

A1

Check-in is from 3:00 pm to 10:00 pm. Checkout is at 11:00 am.

Q2

Can I send my luggage to the hotel before the day I will arrive?

A2

Please fill in the name(s) of the guest(s) and the dates they will stay in the “Remarks” section of the Transmittal Letter, and send it to the following address:
480 Kiyoicho, Shimogawaradori Yasaka Toriimae Sagaru, Higashiyama-ku, Kyoto-shi
〒605-0821
We can also send your luggage from the hotel.

Q3

Can I smoke?

A3

Smoking is prohibited throughout the hotel. But there is one smoking area on the premises.

Q4

I have a child in elementary school. Can my child stay with me?

A4

We are very sorry. Guests must be age 12 or over.

Q5

Do you have a parking facility? Or can I make parking reservations?

A5

If you are driving, please come to the front entrance of the hotel and we will park your car in the parking facility. Parking costs 3,000 yen per night. We take advance reservations.

Q6

Is there a wheelchair available?

A6

We do not have wheelchairs. Guests using a wheelchair stay in the annex.

Q7

Does your lodging plan that includes meals accommodate people with food allergies?

A7

Yes, but only food that we can serve. Please inquire directly about the details in advance.

Q8

Can you accommodate for religious taboo?

A8

In some cases, we cannot. Please inquire directly about details in advance.

Q9

Can I bring a pet?

A9

Yes. We have one room that accommodates pets (room 111 in the main building; detached superior machiya style). Please inquire directly regarding the fee and other details.

Q10

Can I access the internet from my room?

A10

All guestrooms and the lobby lounge have complimentary WiFi (wireless LAN).

Q11

Will there be dressing gowns in the room?

A11

Samue (monk’s working clothes) are available in the rooms.

Q12

Can I use a credit card?

A12

We accept Visa, JCB, Mastercard, Amex, UFJ Nicos and Ginren. If you are using another credit card, please ask us about it.